We require 48 hours notice for orders. Order cut off is 6pm on our website for orders in 2 days time. For example, cut off for Saturday delivery is Thursday 6pm. Some days we will reach capacity and we will not take any more orders, particularly for weekend deliveries or in peak periods. We recommend placing your order as soon as possible.

Custom orders require a minimum or one week.

There are 3 ways to place your order:

Online Store

This is the fastest and easiest way to place an order with us. It only takes a few minutes to complete your order and you can choose your style, size and flavour from our website and even note any special requirements with your order.

Call Us

Our team would be happy to assist you placing your order over the phone during our opening hours, Monday to Friday 9am to 3pm and Saturday 8.30am to 1pm.

Visit our Store

Visit our store in Drummoyne and one of our team members would be happy to assist you with your order in person.

We are closed on Sundays. You will have to order for the previous Saturday and store the cake in a fridge overnight. Take the cake out of the fridge 3-4 hours before consuming. Cupcakes can be stored at room temperature overnight.

You can send us a spreadsheet and we can provide a quote for you. 

We take Visa, Mastercard and Amex. Shop Pay, Paypal and EFT are also available. You can also pay cash in our Drummoyne store. All orders excluding corporate account orders must be prepaid prior to delivery.

If they are for two separate deliveries and locations you will need to place the orders separately.

Yes, we can add a card to your order and there is no additional charge for this.

Our store opening hours are Tuesday – Friday 9am to 3pm and Saturday 8.30am – 1pm.

You can select a store pick up time slot at checkout.

Our address is Shop 6, 52 Lyons Road Drummoyne.

We recommend that you park in the IGA carpark which is located on Marlborough Rd in Drummoyne and then walk through to Lyons Road.

We deliver to most locations in Sydney Metropolitan. We do not deliver outside of Sydney.

We deliver Monday to Saturday.

Our deliveries are charged based on the distance from our Drummoyne store. Delivery charges are calculated at checkout when you enter your post code.

We generally deliver all orders between 9am – 2pm weekdays and 7am to 12pm on Saturday. The time of the delivery will depend on what orders we have for delivery on the day and the courier route.

You can request a delivery time using the special requirements box at checkout. However, please note we cannot guarantee delivery times. If you have a time critical event, we recommend that you pick up or have it delivered the day before. Our cakes can be stored in the fridge and our cupcakes at room temperate for serving the next day.

On the day of delivery, you will receive a text message with your tracking link when your delivery driver picks up your order. This tracking link will advise your ETA for delivery. You can also track your courier live.

You can add delivery instructions for the driver via the tracking link which you will receive on the day of your scheduled delivery.

Our drivers are unable to call you prior to your delivery as it is unsafe to do so. You can track the driver's progress via the text message you will receive on the day of delivery to get an estimated time of arrival.

In some instances, we can, but the delivery will be made via a courier not our own driver and this may cost extra. We always have a selection of our delicious cupcakes available in store for purchase on the day. You can also order a selection of our products for same day delivery using Uber Eats and Door Dash.

Yes we can but we do recommend that you take the cake inside as soon as possible. 

If it is safe the driver will leave at the location. If not, e.g. an apartment block where there is no reception lobby/parcel area then the driver will not be able to delivery and will return the items to the shop for redelivery the next day. A redelivery fee will be charged to you if the driver is required to re deliver.

We can deliver restaurant and hotels, however, it is your responsibility to check if the restaurant or hotel will accept your delivery and store it. Cakes need to be stored in a fridge if the event is more than 4 hours from the time of delivery. Cupcakes can be stored at room temperature. On Saturdays we deliver in the morning so please confirm that the restaurant or hotel will be open and that they will accept it in the morning. We have had instances where customers have advised that a restaurant or hotel will accept a delivery, but they did not check prior. In this instance, the order will be returned to our store and a redelivery fee will apply.

We do not deliver to parks.

We encourage you to enjoy our cupcakes at their freshest on the day of purchase. However, they will stay fresh for up to two days if they are stored correctly.

We recommend storing the cupcakes at room temperature and as airtight as possible.

Please do not refrigerate our cupcakes.

Our cakes are best enjoyed within 48 hours. We recommend storing the cake in the fridge overnight and then taking it out about 3-4 hours before your event to bring back to room temperature.

Yes, they do need to go into the fridge overnight.

We have mini and regular sized cupcakes. The mini cupcakes are 3cm and the regular cupcakes are 5cm.

We offer the following cake sizes

4 inch double (10cm diameter and 15cm height). Serves 6 to 8 people.

6 inch single height (15cm diameter and 10cm height). Serves 6 to 8 people.

6 inch double (15cm diameter and 20cm height). Serves 15 to 20 people.

8 inch single (20cm diameter and 10cm height). Serves 10 to 15 people.

8 inch double (20cm diameter and 20cm height). Serves 30 to 35 people.

10 inch single (25cm diameter and 10cm in height). Serves10 to 15 people.

10 inch double height (25cm diameter and 20cm in height). Serves 30 to 35 people.

Small rectangle cake (25cm x 23cm x 10cm). Serves 25 to 30 people.

Medium rectangle cake (25cm x 45cm x 10cm). Serves 60 to 65 people

Large rectangle cake (25cm x 60cm x 10cm). Serves 90 to 100 people.

Number cake (25cm x 23cm x 10cm). Serves 15 to 20 people.

Maxi cake (15cm base, 18 cm middle, highest point 25cm)

Serving sizes are coffee slices so are not large slices.

Yes, we can change the icing colours and it will not change the price. You indicate this in the special requirements box when
ordering.

If you can email us at info@thecupcakefactory.com.au with an image of the cake design you had in mind, we can review the image and see whether it is something we can assist with.

Our cakes are not sponge cakes. They are denser and heavier with a richer texture.

We do not use fresh cream in any of our cakes, we only use buttercream icing.

No, we don’t supply candles with the cakes.

We are unable to provide custom cake toppers. These will need to be purchased separately through a specialty custom cake topper store.

Logo flat on the icing is where the edible icing sheets sits directly on the icing cupcake not on a disc.

Yes, we can print pictures and images not just logos.

Yes, you can have multiple logos on your cupcakes.

We don’t have any nuts in the majority of our cupcakes (except the Indulgent range) but we do advise that there may be traces of nuts as our kitchen is not a nut free kitchen.

Yes, we make chocolate gluten free cupcakes.

All of our cakes and cupcakes have eggs. Our decorations also contain eggs.

We don’t have any dairy free cupcakes or lactose free cupcakes.

We are not Halal certified – our products do not have pork, but some of our sugar decorations have gelatine and we also use vanilla essence which contains alcohol.

We do not make sugar free cakes unfortunately.

We do not make low sugar cakes.