Privacy policy
At The Cupcake Factory, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, subscribe to our marketing communications, contact our team, or otherwise interact with us.
By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.
What Information We Collect
To provide our products and services, we may collect information including:
- Your name
- Email address
- Phone number
- Delivery and billing addresses
- Payment and transaction details
- Order history and preferences
- Communications with our team
- Website usage and browsing information
How We Use Your Information
We collect personal information to:
- Process and fulfil your orders
- Arrange delivery and collection of products
- Communicate with you about your order
- Provide customer support
- Send marketing communications and special offers (where you have opted in)
- Improve our products, services and website experience
- Meet our legal and regulatory obligations
Sharing Your Information
We may share your information with trusted third-party service providers who help us operate our business, including payment processors, delivery partners, technology providers and marketing platforms.
We do not sell your personal information to third parties.
Marketing Communications
If you subscribe to our mailing list, we may send you updates, promotions and special offers from time to time. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting our team.
Accessing Your Information
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to all reasonable requests in accordance with applicable privacy laws.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Customer Experience team.