For cupcakes, simply order by 12:00 noon for next morning delivery or collection.

For celebration cakes, we require orders to be placed by midnight two days before your requested delivery or collection date. For example, if you require your cake on Saturday, your order must be placed by midnight on Thursday.

Custom cakes and specialty designs generally require 3 days notice, and some highly customised creations may require additional lead time.

Please note that during busy periods, weekends and seasonal events, we may reach production capacity before our advertised cut-off times. To avoid disappointment, we recommend placing your order as early as possible.

Yes! A selection of our most popular cupcakes, cakes and sweet treats are available for same-day delivery through Uber Eats.

Simply search for The Cupcake Factory in your preferred delivery app and enjoy delivery in as little as 45 minutes.

There are three easy ways to order:

Online – Browse our range, customise your order and checkout in just a few minutes through our website.

By Phone – Our Customer Experience team is available during business hours to assist with your order.

Click & Collect – Order online and collect from our Artarmon bakery at a time that suits you.

We do not currently offer Sunday deliveries.

If you require your cake for a Sunday celebration, we recommend selecting Saturday delivery or collection. Most cakes can be refrigerated overnight and brought to room temperature 3–4 hours before serving. Cupcakes can generally be stored at room temperature overnight.

For large orders, corporate events or multiple delivery locations, simply contact our team. We can provide a tailored quote and assist with coordinating your order.

We accept Visa, Mastercard, American Express, PayPal, Shop Pay and EFT payments.

All orders must be paid in full prior to collection or delivery unless an approved corporate account arrangement is in place.

Each delivery address requires a separate order. If you need products delivered to multiple locations, please place a separate order for each address or contact our team for assistance with large corporate orders.

Absolutely. Simply include your message during checkout and we'll take care of the rest.

Orders can be collected from our Artarmon bakery:

Unit 6, 43 Herbert Street, Artarmon NSW 2064

There is convenient parking available on-site.

Collection times are selected during checkout.

We deliver to most Sydney metropolitan suburbs. We also offer cupcake deliveries to the Central Coast on selected days.

If you're unsure whether we deliver to your area, simply enter your postcode at checkout or contact our team.

We deliver Monday to Saturday.

We do not currently offer deliveries on Sundays.

Delivery fees are calculated based on the distance from our Artarmon bakery and will be displayed during checkout once you enter your delivery postcode.

Our standard delivery windows are:

Monday to Friday: 9:00am – 2:00pm

Saturday: 7:00am – 12:00pm

Delivery times depend on the courier route and delivery schedule for the day.

You're welcome to include a preferred delivery time in the Special Requirements section at checkout and we'll do our best to accommodate your request.

Please note that delivery times cannot be guaranteed.

For time-sensitive events, we recommend selecting collection or scheduling delivery for the day prior where possible.

Yes. On the day of delivery, you'll receive a text message containing a live tracking link once your driver has collected your order.

You'll be able to track your delivery in real time and view the estimated time of arrival.

Yes. Delivery instructions can be added during checkout and may also be updated via your tracking link on the day of delivery.

Unfortunately, our drivers are unable to make courtesy calls before delivery.

We recommend using the live tracking link provided via SMS to monitor your delivery's progress and estimated arrival time.

Where safe to do so, the driver may leave the order in a secure location.

If a safe location is unavailable, such as certain apartment buildings without reception or parcel facilities, the order may be returned to our bakery and a redelivery fee may apply.

Yes. However, it is the customer's responsibility to confirm that the venue will accept and store the order appropriately.

Please ensure the venue is aware of the delivery and can refrigerate cakes if required.

If delivery cannot be completed because the venue refuses or is unable to accept the order, a redelivery fee may apply.

Unfortunately, we do not deliver to parks or public outdoor locations.

We offer two cupcake sizes:

Mini Cupcakes – approximately 3cm diameter

Regular Cupcakes – approximately 5cm diameter

We offer a wide range of cake sizes to suit everything from intimate celebrations to large events.

Our cakes range from 6-inch cakes serving 6–8 people through to large slab cakes serving up to 100 people.

Individual product pages include detailed sizing and serving information.

Our serving recommendations are based on coffee-sized portions rather than large dessert-sized slices.

For larger serves, we recommend selecting the next size up.

Yes. In most cases, we can adjust icing colours without affecting the price.

Simply include your colour requests in the Special Requirements section during checkout.

Yes. We love creating custom cakes.

Email our team with inspiration images, preferred colours, theme, serving requirements and event date, and we'll let you know what's possible.

Yes. We can print company logos, photographs and other images onto cakes and cupcakes using edible image printing.

Absolutely. Multiple logos or images can be used across your cupcake order.

Candles are not included with our cakes but can be purchased separately on selected products.

We do not currently supply custom acrylic cake toppers. These can be sourced through specialist cake topper suppliers.

Our cupcakes are best enjoyed on the day of purchase.

If required, they can be stored in an airtight container at room temperature for up to two days.

We do not recommend refrigerating cupcakes.

Most cakes should be refrigerated until required.

We recommend removing your cake from the fridge approximately 3–4 hours before serving to allow it to return to room temperature for the best flavour and texture.

Yes, they do need to go into the fridge overnight.

Yes, we can change the icing colours and it will not change the price. You indicate this in the special requirements box when
ordering.

If you can email us at info@thecupcakefactory.com.au with an image of the cake design you had in mind, we can review the image and see whether it is something we can assist with.

Our cakes are not sponge cakes. They are denser and heavier with a richer texture.

We do not use fresh cream in any of our cakes, we only use buttercream icing.

No, we don’t supply candles with the cakes.

We are unable to provide custom cake toppers. These will need to be purchased separately through a specialty custom cake topper store.

Logo flat on the icing is where the edible icing sheets sits directly on the icing cupcake not on a disc.

Yes, we can print pictures and images not just logos.

Yes, you can have multiple logos on your cupcakes.

We don’t have any nuts in the majority of our cupcakes (except the Indulgent range) but we do advise that there may be traces of nuts as our kitchen is not a nut free kitchen.

Yes, we make chocolate gluten free cupcakes.

All of our cakes and cupcakes have eggs. Our decorations also contain eggs.

We don’t have any dairy free cupcakes or lactose free cupcakes.

We are not Halal certified – our products do not have pork, but some of our sugar decorations have gelatine and we also use vanilla essence which contains alcohol.

We do not make sugar free cakes unfortunately.

We do not make low sugar cakes.