Terms & Conditions


At this time, we are only able to offer delivery and pickup within Sydney. You can purchase our delicious cupcakes by either visiting our shop or by placing an order via the Online Order tab or by emailing us with your specific requirements. We require at least 48 hours notice for regular orders. For any special requirements such as corporate logos, weddings etc we generally require at least 1 - 2 weeks prior notice.

Please note that due to a higher demand for orders on the weekend, we can only take a specific amount of orders.  In order to avoid disappointment we recommend that you place your order as early as possible. In the unlikely event that the cupcake flavour you order is unavailable when you place your order, we shall contact you to arrange an alternative replacement, or another acceptable arrangement for the completion of your order. We cannot guarantee availability of all products at time of ordering.

We reserve the right not to accept an order.
We do not guarantee that the cakes will appear exactly as they do on the website as colours and decorations may vary.


All our prices are inclusive of GST @ 10% where applicable.
Our prices may change without notice.


Payment can be made via MasterCard, Visa, AMEX or PayPal.


Please note that we cannot guarantee the time of your delivery.


Unfortunately we are unable to offer a refund unless the goods delivered are faulty.

Contact Us

Email:     info@thecupcakefactory.com.au
Tel:         (02) 9719 8737

Online Security

Payment details are captured online using 128 bit encrypted Secure Socket Layer technology, which encrypts all information to make it secure.