Terms & Conditions


At this time, we are only able to offer delivery and pickup within Sydney. You can purchase our delicious cupcakes by either visiting our shop or by placing an order via the Online Order tab or by emailing us with your specific requirements. We require at least 48 hours notice for regular orders. For any special requirements such as corporate logos, weddings etc we generally require at least 1 - 2 weeks prior notice.

Please note that due to a higher demand for orders on the weekend, we can only take a specific amount of orders.  In order to avoid disappointment we recommend that you place your order as early as possible. In the unlikely event that the cupcake flavour you order is unavailable when you place your order, we shall contact you to arrange an alternative replacement, or another acceptable arrangement for the completion of your order. We cannot guarantee availability of all products at time of ordering.

We reserve the right not to accept an order.
We do not guarantee that the cakes will appear exactly as they do on the website as colours and decorations may vary.


All our prices are inclusive of GST @ 10% where applicable.
Our prices may change without notice.


Payment can be made via MasterCard, Visa, AMEX or PayPal.


Whilst we endeavour to meet your specified delivery times, please note that we cannot guarantee the time of your delivery.

Cancellation policy

At The Cupcake Factory we take orders on a first come, first serve basis and all our cakes and cupcakes are made to order. When your order is booked in and we have reached our capacity for orders for that particular date, then it is highly likely that we would need to turn down other orders so that we can continue to maintain the quality and standard of our product. The scheduling of our staff rosters, stock purchases etc also depend on the orders that we have booked in, there is also significant preparation work required especially for our cakes which have many beautiful and intricate decorations. Given this, we have implemented the following cancellation policy:

1) We will provide a full refund on your order if you provide us with at least 72 hours notice.
2) For cancellations with less than 72 hours notice we can postpone your order and provide a credit note for the full amount of your order for future use.


At The Cupcake Factory, we strive to provide the highest quality products and services. However, if you receive your order and it is incorrect or faulty, we will endeavour to provide you with a refund. Each request for a refund will be assessed on a cases by case basis. 

Contact Us

Email:     info@thecupcakefactory.com.au
Tel:         (02) 9719 8737

Online Security

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