Ordering

How Long in advance do I need to place an order?

Generally we ask for at least 48 hours notice for our standard orders. If you are requesting a customized cake we usually ask for 1 – 2 weeks notice depending on the complexity of the cake and designs. Please feel free to contact us however if you have an urgent order and we will do our best to accommodate your requirements if we can!

What size and file type do I need to send my Corporate Logo?

Please send us your Corporate Logos or photos via email and in JPEG form, with files being NO larger than 1MG in size.

Can I add a message to my order and how much does this cost?

Yes we can add a message
to your order and there is no additional charge for this

I want to do a Bulk order of cupcakes but don’t want to do it individually online. Can I send you a spreadsheet for you to provide us with a quote?

Yes definitely send us a spreadsheet with the list of
suburbs and quantities and we can provide a quote for you.

What is the cut off for Saturday orders?

Thursday 6pm is the cutoff date for delivery or Pick-Up orders on a Saturday.

Delivery

Where do I put a requested delivery time in?

Use the Special Requirements box at checkout. Note, we cannot guarantee delivery times. If you have a time critical event we recommend that you pick up or have it delivered the day before

Can you deliver outside of Sydney?

No we can only deliver to Sydney and suburbs due to the fresh nature of the cakes.

How will my cupcakes come packaged?

Our cupcakes come delivered in boxes and bags usually depending on the size of your order. All our boxes are branded with our designs on them.

What do you charge for Deliveries?

Our deliveries are charged based on the distance from our stores. You can review our delivery charges under the deliveries tab on the home page.

Can you do Same day delivery?

We cannot do same day delivery for customer orders. However we always have a stock of cupcakes in store, and we may be able to deliver those, but the delivery will be made via a courier not our own driver and this may cost extra.

What happens if I order a gift and the recipient is not home to receive it?

If it is safe the driver will leave at the location if not e.g. an apartment block where there is
no reception /lobby/parcel area then the driver will not be able to delivery and will return the items to the shop for redelivery the next day . A redelivery fee will be charged to you if the driver is required to re deliver

Products

How long do your cupcakes last?

Our cupcakes can last up to 2 – 3 days from the date of purchase depending on how you store your cakes and the temperature and environment in the stored location. That said, the cupcakes are freshest on the day of purchase.

What size is your standard sized topcake?

Our standard sized topcake is 6 inches and this feeds about 6 – 8 people. The next sized topcake is the 8 inch cake which feeds about 13-15 people. We can also do two or three tiered cakes which are 8 inch , 6 inch and 4 inch in size.

How do I store my cakes? How long will they last?

Our cupcakes are best stored in an airtight container, at room temperature and out of the fridge. They will last for 2-3 days this way. Cakes can be stored overnight in the fridge then brought out 3-4 hours before serving.

Do the cupcakes or cakes contain peanuts or nuts ?

The majority of our cupcakes do not contain any peanuts or nut prodcuts , however we do make cupcakes in our kitchen that contain nuts ( eg Peanut Butter cupcake , rocky road etc) . Given this we do advise that our cupcakes may contain traces of nuts.

I have a specific cupcake / cake design - how can I sent this to you?

We would prefer that you email us a picture of what
you were after so that we can come back to you with a more accurate quote. Send to info@thecupcakefactory.com.au

Special Diets: Gluten Free, Dairy Free etc

We do offer Gluten Free cupcakes and cakes in Chocolate only. We do not offer Dairy-free, Egg-free or Sugar-free products.